Senior Manager, (Commercial) Planning & Development
Jamaica, NY
Full Time
Senior Manager/Supervisor
Job Title: Senior Manager, (Commercial) Planning & Development
Full-Time Position
Position Overview: At the intersection of the terminal experience and commercial, the Senior Manager (Commercial) Planning and Development is responsible for shaping and delivering T4 long-term customer experience, terminal ambiance & commercial strategies within the terminal environment.
Reports To: Vice President, Customer Experience & Commercial
FLSA Status: Exempt Status
Salary Range: $160,000 - $180,000
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Leads development of the terminal’s experience, ambiance and commercial master plan
• Translates T4’s Northstar vision and commercial strategy into spatial, financial, and category planning
• Ensures optimal customer experience and commercial mix (retail, F&B, lounges, services, advertising, experiential) based on passenger data and performance
• Identifies future revenue streams including digital, premium services, and experiential concepts; adds in the master plan
• Develops phased implementation roadmaps aligned to capital projects
• Provides commercial, ambiance and customer experience input for broader terminal (re)development and expansion projects (including bump out, luxury, arrivals, art and terminal ambiance master plan, vending, digital, lounges etc.)
• Reviews layouts / provides direction to optimizing passenger flow, sightlines, capture rates, dwell time, and adjacencies.
• Ensures customer experience and commercial objectives are protected throughout design and value engineering phases.
• Project management with redevelopment teams to ensure adherence to project schedule and concepts/design
• Evaluates business cases for new concessions and commercial investments
• Financial planning and commercial projections.
• Identifies local brand integration opportunities.
• Aligns leasing strategies with long-term development phasing
• Design development with architects and concessionaires for terminal experience areas and concessions
• Coordinates with redevelopment for construction
• Warrant of design guidelines
• Customer Experience Alignment
• Ensure commercial offerings support a cohesive terminal experience.
• Align retail, services and F&B strategy with airport brand positioning.
• Partner with marketing and customer experience teams to enhance sense of place and deliver seamless journeys
• Act as cohesive warrant between terminal experience, commercial, operations and project execution
MINIMUM QUALIFICATIONS
Education, Training, and Experience
• Bachelor’s degree in business, aviation management, real estate, or urban development. MBA preferred
• 8-12 years in airport commercial management, retail real estate, mixed use development or strategic planning.
Special Requirements
• Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge
• Large scale commercial and/or real estate development
• Stakeholder management
• Business & financial planning
• Project management
Skills
• Strong project management skills
• Strong verbal and written communication skills
• Strong analytical skills
• Negotiation skills
Abilities
• Ability to manage multiple projects concurrently
• Problem solving, creative thinking
• Ability to synthesize information and present at leadership level
PHYSICAL CONDITIONS/WORK ENVIRONMENT:
The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve pulling, pushing, and standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and in varying outdoor weather conditions. An individual in this position may be required to lift and/or move more than 10 pounds. The essential sensory and communicative activities include feeling, hearing, and vision abilities to include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Full-Time Position
Position Overview: At the intersection of the terminal experience and commercial, the Senior Manager (Commercial) Planning and Development is responsible for shaping and delivering T4 long-term customer experience, terminal ambiance & commercial strategies within the terminal environment.
Reports To: Vice President, Customer Experience & Commercial
FLSA Status: Exempt Status
Salary Range: $160,000 - $180,000
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Leads development of the terminal’s experience, ambiance and commercial master plan
• Translates T4’s Northstar vision and commercial strategy into spatial, financial, and category planning
• Ensures optimal customer experience and commercial mix (retail, F&B, lounges, services, advertising, experiential) based on passenger data and performance
• Identifies future revenue streams including digital, premium services, and experiential concepts; adds in the master plan
• Develops phased implementation roadmaps aligned to capital projects
• Provides commercial, ambiance and customer experience input for broader terminal (re)development and expansion projects (including bump out, luxury, arrivals, art and terminal ambiance master plan, vending, digital, lounges etc.)
• Reviews layouts / provides direction to optimizing passenger flow, sightlines, capture rates, dwell time, and adjacencies.
• Ensures customer experience and commercial objectives are protected throughout design and value engineering phases.
• Project management with redevelopment teams to ensure adherence to project schedule and concepts/design
• Evaluates business cases for new concessions and commercial investments
• Financial planning and commercial projections.
• Identifies local brand integration opportunities.
• Aligns leasing strategies with long-term development phasing
• Design development with architects and concessionaires for terminal experience areas and concessions
• Coordinates with redevelopment for construction
• Warrant of design guidelines
• Customer Experience Alignment
• Ensure commercial offerings support a cohesive terminal experience.
• Align retail, services and F&B strategy with airport brand positioning.
• Partner with marketing and customer experience teams to enhance sense of place and deliver seamless journeys
• Act as cohesive warrant between terminal experience, commercial, operations and project execution
MINIMUM QUALIFICATIONS
Education, Training, and Experience
• Bachelor’s degree in business, aviation management, real estate, or urban development. MBA preferred
• 8-12 years in airport commercial management, retail real estate, mixed use development or strategic planning.
Special Requirements
• Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge
• Large scale commercial and/or real estate development
• Stakeholder management
• Business & financial planning
• Project management
Skills
• Strong project management skills
• Strong verbal and written communication skills
• Strong analytical skills
• Negotiation skills
Abilities
• Ability to manage multiple projects concurrently
• Problem solving, creative thinking
• Ability to synthesize information and present at leadership level
PHYSICAL CONDITIONS/WORK ENVIRONMENT:
The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve pulling, pushing, and standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and in varying outdoor weather conditions. An individual in this position may be required to lift and/or move more than 10 pounds. The essential sensory and communicative activities include feeling, hearing, and vision abilities to include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
All JFKIAT employees must commit to supporting our 4 strategic pillars:
And our corporate values designed to:
And our corporate values designed to:
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